1. SimpleConsign
  2. Consignor Management
  3. SimpleACH

SimpleACH (ACH) FAQ

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Before proceeding with this page, please review the SimpleACH Setup article.
 

Fees

A fee of $2.50 is charged per payout to the store when using the SimpleACH payout method. If the store wishes to pass this fee on to consignors, they can enter $2.50 in Settings. Some stores may choose to charge a higher amount to generate additional revenue from this feature.

 
 

Payment Failures and Balances

If a payment fails, it typically indicates that the consignor's bank account has been disconnected, possibly due to a password change, account closure, or similar reasons. In this case, the payment amount will be held in the Dwolla / SimpleACH balance and will retry from there when attempting the payout again, rather than from the store's bank account. To process a payout from your SimpleACH balance, navigate to the Account Balance section (highlighted in yellow) within the Funding Sources tab (highlighted in orange) under SimpleACH Configuration. Use the Assign tab to designate the payout source, whether from the SimpleACH balance or the linked bank account.
 
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Balance Check Failure

The linked bank account must have sufficient funds to cover both the consignor payouts and the $2.50 fee per payout.

 

Consignor Email Addresses

When a consignor registers with SimpleACH at a store, their email address is locked to that location. If they sign up at a different store, they must use a different email address. This requirement is due to Dwolla's need for unique identifiers, which cannot be modified by SimpleConsign. This also aids in troubleshooting when consignors are associated with multiple stores.
 

Checking Consignor Signup Status

To check the status of a consignor's SimpleACH signup, double-click their name in the Consignment tab to open the Add/Edit Consignor screen. On the right side, under Consignment, you'll find checkboxes indicating the steps needed for the consignor to be approved for SimpleACH.
 
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Payout Time Frame

SimpleACH payouts may take 2-5 business days to appear in the consignor’s bank account, depending on their bank. Payouts do not process on holidays or weekends, and must be submitted before 3:30 PM CST to meet the 2-5 business day timeframe.
 

Payout Limits Per Consignor

The minimum payout amount is $5.01, assuming a $2.50 SimpleACH fee. If the fee is higher, the minimum payout will increase accordingly. The maximum payout per transaction is $10,000. If a consignor's balance exceeds this amount, multiple payouts will be required.
 

Bulk Retrying Payouts

If multiple payouts fail for any reason, you can retry them in bulk by going to the Payout History screen and selecting the "Retry All Failed" option.

 
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This action will prompt you to select the appropriate funding source for the payouts.
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You can then enter your user PIN and SimpleACH password once to retry all failed payouts.
 
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Multi-location Setup

A single SimpleACH account should be created for the entire company, rather than for each individual location. Once the initial account is set up, you can add additional locations through the SimpleACH configuration. After linking another bank account, you can assign it to the corresponding locations.

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