Shopify FAQ

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What is the maximum image size I can upload to Shopify through SimpleConsign?

  •  Images exceeding 5 MB cannot be uploaded via browser and will be rejected. Only .JPG and .PNG formats are supported. Larger images may be uploaded through the photo app.

How can I upload product images directly to Shopify?

  •  SimpleConsign serves as the primary information source, so all product updates (images, descriptions, tags) must be made within SimpleConsign. Direct edits on Shopify will be overwritten during nightly bulk syncs to maintain updated inventory.

Who can assist with theme customization or SEO for my Shopify store?

We recommend contacting the following digital marketing agencies:

I want to do live selling, is that something you support?

My online sales don't show as transactions in SimpleConsign, where are they?

  • We pull all sales data, including taxes, directly from Shopify, which is documented in the Online Sales Report within SimpleConsign. Consignors are automatically credited upon the sale of their items, with inventory synchronized between SimpleConsign and Shopify. Additionally, the Shopify order number appears in the item’s history tab in SimpleConsign.

  • Please note that online sales figures are available exclusively in the Online Sales Report and do not appear in the in-store Sales Report for your SimpleConsign store.

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