This article outlines some common errors that may occur when a consignor has not received their funds. Each error is followed by an explanation and recommended steps for resolution.
R02 – Account Closed
- Explanation: The previously active account has been closed.
- Resolution: Request the consignor to reconnect their account to receive ACH payout. If unresolved, void the payout and issue the consignor’s funds via check, cash, or store credit.
R03 – No Account / Unable to Locate Account
- Explanation: Account number structure is valid, but doesn’t match individual identified in entry or is not an open account.
- Resolution: Contact SimpleConsign support to determine if the account can be reused or re-entered, or if a new bank account must be entered for ACH payout. If unresolved, void the payout and issue the consignor’s funds via check, cash, or store credit.
R04 – Invalid Account Number
- Explanation: Account number structure not valid
- Resolution: Request the consignor to re-enter the account number. If unresolved, void the payout and issue the consignor’s funds via check, cash, or store credit.
R13 – Invalid ACH Routing Number
- Explanation: Entry contains a receiving DFI identification or gateway identification that is not a valid ACH routing number.
- Resolution: Request the consignor to re-enter the routing number. If unresolved, void the payout and issue the consignor’s funds via check, cash, or store credit.
R16 – Account Frozen/Entry Returned per OFAC Instruction
- Explanation: (1) Access to the account is restricted due to specific action taken by the RDFI or by legal action; or (2) OFAC has instructed the RDFI to return the entry.
- Resolution: Contact SimpleConsign support for further guidance. If unresolved, void the payout and issue the consignor’s funds via check, cash, or store credit.
For any other error codes, please contact SimpleConsign support for assistance. Alternatively, you may void the payout and issue the consignor’s funds via check, cash, or store credit.