Store SimpleACH (ACH) Setup

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SimpleACH is included in the Standard and Professional plans and is currently available exclusively to U.S.-based stores.
 

To begin setting up SimpleACH for your business, please follow the steps outlined below. 

Preparation

  1. Review our SimpleACH FAQ document to learn more about the functionality and the important details of SimpleACH.
  2. Collect Required Documents

    To ensure a smooth setup of SimpleACH, please have the following documents ready. Information from each document will be required, and you may need to upload a digital copy.
     
    • Business Documentation:
      • Form SS-4: This document contains your Employer Identification Number (EIN), with "SS-4" labeled in the top right corner, approximately three lines down.
      • Proof of Address: You may be asked to verify your business address, so please have a recent utility bill, financial statement, tax statement, or a fully executed lease agreement available.
      • DBA Documentation: If your business operates under a "Doing Business As" name, have your DBA documentation on hand.
    • Personal Information: For all beneficial owners with 25% or greater ownership, you will need their Social Security Number (SSN) and a valid photo ID.
    • Bank Account Information: Ensure you have the bank account login credentials, routing number, and account number for the account from which payments will be made.

  3. Verify User Permissions

    The Primary User of the account must be present to complete the SimpleACH setup. To confirm your status as the Primary User, log in to the Back Office, navigate to the User tab, and double-click on your profile. If you are the Primary User, you will see a note confirming this, and your account will be designated as an Admin user.



    Please be aware that enabling SimpleACH may force a password reset for all Back Office users if their current passwords to do not meet security requirements. The new password must be a minimum of 8 characters and include an uppercase letter, a lowercase letter, a number, and a special character.

  4. Verify Payouts Permissions

    Users who manage consignor payouts will need a 12-character password meeting the same complexity requirements. To assign payout permissions, navigate to the user’s profile, click on the user, and select the SimpleACH button.

 

Configure Store SimpleACH

  1. When you are ready to begin setting up SimpleACH, log in to the Back Office side of the software, navigate to the Company tab, and select the green SimpleACH Configuration button to proceed.



  2. From here, the Primary User will be sent an email containing a 6-digit code.



  3. Copy and paste the code in SimpleConsign and hit Submit.



    A new window will appear, displaying five tabs: Info, Account, Beneficial Owners, Funding Sources, and Assign. You will need to navigate through each tab and provide the required information to configure SimpleACH.
  4. Review the details provided in the Info tab.

    The Info tab includes reminders about the documents you may need in the upcoming steps and key details about payouts through SimpleACH.

  5. Next, navigate to the Account tab and click Create My Account Now.



  6. Enter your Account information like email, first and last name, legal business name, and business type. Click Continue to proceed.

    image (13).png

  7. Complete your Business Information. At the bottom of this screen, you'll see a check box for "I am also a company controller." If you are responsible for managing the business and its finances, check this box. Click Continue to proceed.

    image (14).png

  8. Fill out the User Verification fields. Check the terms of service and privacy policy box if you agree. Click Agree and Continue to move on to the next step.

    image (15).png

  9. Complete the Controller information. You'll need documentation to verify the identity of the controller (i.e. driver's license, passport, ID card, business document, etc.) and also provide a digital copy of the document you choose. Click Submit to move on.

    image (16).png

  10. Complete the Business Document upload and hit Submit. 

    image (17).png

  11. If the upload is successful, you'll receive a confirmation message. Close the window to proceed.

    image 123.png

  12. If any documentation is missing, an alert will prompt you to address the issue.

    Screenshot 2024-11-15 145120.png

    Important note: Once all documents are successfully uploaded, they will be reviewed by Dwolla for accuracy. This process may take up to 3 business days.
  13. Next, navigate to the Beneficial Owners tab. Select the appropriate option for business ownership:
    • At least one individual owns 25% or more of the business.
    • No individual owns 25% or more of the business.
     Click Continue.

    Screenshot 2024-11-15 145445.png

  14. Select the +Add Owner button.

    Screenshot 2024-11-15 145929.png

  15.  Fill out the owner information and hit Submit when done.

    image (21).png

  16. Repeat steps 14 and 15 if you have multiple owners. Check the acknowledgment box and hit Submit.

    Screenshot 2024-11-15 151118.png

  17. If the upload is successful, a confirmation message will appear. Close the window to proceed.

    Screenshot 2024-11-15 151340.png

  18. Next, navigate to the Funding Sources tab and click Link Funding Source.

    Screenshot 2024-11-15 151627.png

  19. You'll be redirected to a new screen to connect your bank account through Plaid. Click Get Started.

    image (23).png

  20. Enter your phone number and click Continue.

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  21. Verify your phone number by entering the code that was text to you and click Continue.

    Screenshot 2024-11-15 161806.png

  22. Find and select your financial institution.

    image (27).png

  23. Enter your bank account Access ID and Passcode.

    image (28).png

  24. Repeat steps 18-23 if you will be using multiple funding sources. Once your funding source is connected, navigate over to the Assign tab and select the funding source for each location. You may choose to use different funding sources for different locations if desired.

    Screenshot 2024-11-15 152841.png

  25. Congratulations! You completed the Store SimpleACH setup. You may need to wait a few days before your documentation is approved but once that's done, you're ready to begin setting up SimpleACH for your consignors or vendors.

Configure SimpleACH for Consignors/Vendors

  1. Navigate to the Consignor tab and double-click on the Consignor profile.
  2. Check mark SimpleACH Enabled. This will send a notification to the consignor or vendor.
  3. Hit Save and Close at the bottom of the profile window.
  4. From here, the consignor will need to follow the instructions outlined in our Consignor SimpleACH Setup guide.
  5. Once the consignor or vendor has completed their SimpleACH setup, you’ll see a '✔︎' next to each step of the of the SIMPLEACH SETUP PROGRESS section. Each step: Verify Email Address, Created Account, and Created Funding Source needs to be completed in order to use SimpleACH.

Important note: If at any point you have difficulty configuring SimpleACH, please reach out to the SimpleConsign Support Team for assistance. We're here to help!
 

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