SimpleACH (ACH) Troubleshooting Guide

This article provides a comprehensive guide to troubleshooting common issues with SimpleACH payouts.

Statuses of SimpleACH payouts 

• Pending: The payout is awaiting batch processing.
• Failed: The payout was not successfully received by the consignor.
• Canceled: The payout was stopped or voided.
• Processed: The payout passed the balance check and has been processed from the store. Funds are expected to arrive in the consignor's account within 2-5 business days unless otherwise marked as "failed."
• Error: A validation error has occurred. Please contact support for assistance.
• Problem with Balance Check: This may indicate insufficient funds for the payout or that the bank connection requires updating. Please disconnect and reconnect the bank account as needed.

Types of failed payouts 

From the Store

• • Balance Check Issue (Insufficient Funds):
    • Sufficient funds are not available to complete the payout. Verify the available balance and re-initiate the payout. Required available balances for batches are as follows:
      • Batches of $0 - $50 require an additional 100% available balance.
      • Batches of $50.01 - $1000 require an additional 50% available balance.
      • Batches of $1000.01 - $5000 require an additional 25% available balance.
      • Batches of $5000.01 and above require an additional 10% available balance.
        
        
  • Bank Connection Update:
    • If there have been recent changes to the bank account, such as a password update, you may need to reconnect the bank account. To do this, disconnect and then re-add the bank account. If the issue persists, please contact SimpleConsign support for further assistance.

From the Consignor

• • • • If the payout fails on the consignor’s end, an email notification will be sent detailing the issue. A list of common error codes, their meaning, and potential solutions can be found here. Once the identified issue has been resolved, you may retry the payout.