This guide is designed to help users quickly identify and resolve common issues encountered with SimpleACH payouts. It includes detailed explanations of payout statuses, failure types, and step-by-step instructions for corrective actions.
Understanding SimpleACH Payout Statuses
Each payout processed through SimpleACH is assigned a status indicating its current state:
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Pending
The payout has been initiated and is awaiting batch processing. No action is required unless the status remains unchanged for more than 24 hours. -
Processed
The payout has passed the balance check and has been successfully processed by the store. Funds are typically deposited in the consignor's account within 2–5 business days unless later marked as "Failed." -
Failed
The payout was not successfully completed. Causes may stem from either the store's bank connection or the consignor's account. Detailed error codes and resolutions are provided below. -
Canceled
The payout was manually voided or stopped prior to processing. Review your payout queue or batch history for confirmation. -
Error
A validation error has occurred during the payout attempt. This usually indicates a configuration issue or missing information. Please contact SimpleConsign Support for direct assistance. -
Problem with Balance Check
The system could not confirm sufficient funds or validate the store’s bank connection. Follow the instructions in the next section to resolve.
Troubleshooting Failed Payouts
1. Failures from the Store
Balance Check Issue (Insufficient Funds)
To process a payout, your store’s account must meet specific balance thresholds. The system requires a buffer to ensure transaction success:
| Batch Total Range | Required Available Balance |
| $0 – $50 | 100% of the batch total |
| $50.01 – $1000 | 50% of the batch total |
| $1000.01 – $5000 | 25% of the batch total |
| $5000.01 and above | 10% of the batch total |
Resolution:
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Review your available balance before reprocessing the payout.
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Adjust the payout batch size if necessary.
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Retry the payout once the required balance is met.
Bank Connection Issues
Changes to your banking credentials (e.g., password updates, security changes) can invalidate the connection.
Resolution Steps:
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Go to Settings > Bank Accounts.
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Select the affected account and choose Disconnect.
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Reconnect the account using the most current banking credentials.
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Retry the payout.
Note: If reconnection fails or errors persist, contact SimpleConsign Support for further troubleshooting.
2. Failures from the Consignor
If a payout fails on the consignor's end (e.g., closed account, routing issues), SimpleConsign will:
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Send an email notification to the store’s primary user with the failure reason.
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Include an error code and description for easier resolution.
Responsibilities of the Store:
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Inform the consignor of the issue.
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Assist them in correcting their account details if necessary.
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Retry the payout once the issue is resolved.
Common Error Scenarios:
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Invalid Routing Number: Verify and correct the routing number.
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Closed Account: Request updated bank details from the consignor.
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Account Frozen: Consignor should contact their bank to resolve.
For a comprehensive list of error codes and resolutions, please refer to the SimpleACH Error Code Directory.
Best Practices for Preventing Payout Issues
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Ensure that the store's bank balance meets SimpleACH thresholds before initiating large batches.
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Keep banking credentials up to date in SimpleConsign.
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Regularly review and update consignor banking details to avoid outdated or incorrect information.
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Check email notifications from SimpleConsign promptly for any payout alerts.