🛠️ How to Contact Customer Support
Whether you're experiencing a technical issue or need guidance on how to use SimpleConsign, our support team is here to help. This article outlines how to submit a support request and what information to include so we can assist you efficiently.
⏰ Support Hours
Business Support Hours
Monday–Friday: 9:00 AM – 5:00 PM CST
Emergency Support Hours
Monday–Friday: 5:00 PM – 8:00 PM CST
Saturday–Sunday: 10:00 AM – 2:00 PM CST
What qualifies as an emergency?
Emergency support is reserved for time-sensitive, business-critical issues that prevent you from operating your store. Examples include:
Inability to process sales or access the system
System-wide outages or crashes
Payment processor failures (e.g., SimplePay, CardConnect)
Major issues affecting inventory, payouts, or checkouts
For less urgent requests, such as how-to questions or minor issues, please submit a ticket during regular business hours.
🧾 What Information Should Be Included?
Each support ticket form includes required fields designed to gather essential information about your issue. Providing accurate and thorough details — including screenshots or videos where applicable — helps us resolve your inquiry more quickly.
đź’¬ Submit a Ticket from the Help Center
You can submit a support ticket directly through our Help Center:
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Go to help.simpleconsign.com
- Click Submit a request in the upper right-hand corner
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Select the category from the drop down list that best matches your inquiry.
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Complete all required fields of the form.
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Click Submit to send your request to our team.
đź’» Submit a Ticket from Within SimpleConsign
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Open the Support widget (located in the top-right corner of SimpleConsign).
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Review our current support hours.
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Click Continue.
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Choose the form that best matches your issue.
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Fill out the form and include relevant details, screenshots, or videos.
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Click Send.
A support agent will review your ticket and follow up as soon as possible.
đź“ž Contact Us by Phone
You may also leave a voicemail at 888-860-8094 ext. 2. Please include as much detail as possible to help us resolve your issue efficiently. A support agent will review your voicemail and follow up as soon as possible.
🤝 Who We Support
SimpleConsign is built for store owners and staff, and our support is focused on helping them use the software effectively.
If you're a consignor or vendor, we recommend reaching out directly to your store for help with questions about payouts, inventory, or account access. Stores manage their own records, and they’re in the best position to assist you.
While we can’t work directly with consignors or vendors, we’re always here to support the store if they need help on your behalf.
We appreciate your understanding and want to make sure you get the help you need — even if it starts with your store reaching out to us.