Recover Login ID
If you've lost or forgotten your login ID for accessing the Back Office of the software, you can recover it by email.
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From the login page, select the 'Forgot ID' link in the bottom right.
- From here, you'll be presented with a screen to enter the email address associated with your user account. Once you've entered your email, select Send Instructions.
- Check your email for a message with recovery instructions. This email can only be used once.
If you click the Recover Account(s) button and close the page the links will not work again and you'll have to restart the process.
4. Select Recover Account(s). This will take you to a webpage listing all active user accounts associated with that email.
If you have more than one, be sure to select the Login link option from the appropriate account.
If you elect to use the 'Login' link on the right, you'll be automagically logged into SimpleConsign for that user, but you'll be forced to reset your password as well.