Understand How to Login
Make sure you understand the difference between the Terminal and Back Office sides of the software.
Login Page
Symptoms:
A 502 or 503 error when visiting SimpleConsign.
Software appears down, but other users/workstations aren't reporting issues.
Solution:
While the link to log into the software is located in many places the best path is visiting the login page directly. Here's the appropriate login link: user.traxia.com
User Login Not Working
Symptoms:
Unable to login via user.traxia.com due to invalid credentials
Solution:
Check if your login information is correct. Remember that user login ids are 6 digits and terminal login ids start with T followed by 5 digits. User login information can be recovered via our Forgot Password? and Forgot Login ID? articles and Terminal login information can be recovered as well.
Password Reset
Email Not Received
If you have typed in a six digit number for login and not received your reset email please check your spam folder first, messages sometime get filtered out of your inbox. If you didn't receive the email check alternate email addresses, your user in the software may not be tied to your primary email. If you still can't find it then double check your Login ID is correct.
You can not reset passwords to a terminal in the same method as users. Instead, terminal passwords can be reset by users with Back Office access.
Kicked Out of a Terminal
Symptoms:
- Repeated pin requests
- Unable to stay logged into the terminal
- Losing progress on inventory entry, transactions, and/or other actions
Solution:
Check what the terminal name is in the top left of the screen on each computer. If any of the computers have matching terminal names then you've found the problem. Make sure to log each computer into a different terminal to avoid this issue. Ideally, each terminal should be assigned to a specific computer or workstation.