An item sold with a consignor attached to it this means it was sold as store owned inventory. There are two ways you can fix this.
The issue of consignor credit discrepancies often arises due to items being entered as store-owned rather than consignor-owned. In such cases, active items may display zero quantity and fail to credit the consignor appropriately.
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Make an account adjustment for the consignor that should have been credited for the item. At the end of month all the numbers should be correct because even though your store owned sales will show that item sold attached the store you will also have the account adjustment to show you did pay the consignor.
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Return the sale, find the item, attach it to the consignor, and ring the sale again: - Grab the transaction number (also called invoice number) from the transactions tab. - Return the transaction, you will want to link a customer (create one if the record doesn't exist) so you can do the return to store credit (to not affect the cash drawer or lose a credit card charge). If you don't have a customer to attach create a "store account" customer. Once the store credit is created, ring up the items again. This ensures the consignor receives credit accurately and marks the items as sold in the system.
Return to a fake customer account called Store Account.
Return to store credit so you don't lose the charge from the actual customer. Link the item to the consignor it should have sold under, you will do this under bulk edit because doubling clicking on the item won't show a consignor if it's store owned.
Store owned will not show a consignor - this is where you would typically see the consignor linked under item detail.
To prevent future issues, ensure that items are correctly marked as consignor-owned during entry. Only consignor-owned items change to a Sold status and trigger automatic crediting.
Bulk edit the item to add the consignor
Now ring up the item again using the store credit you created. This will create a new transaction and credit the correct consignor's account - which you'll see in their account activity.