Supported Receipt Printers
Printers marked with an ❌ are no longer supported by the manufacturer. If you experience any issues with one of these models, our Customer Support Team will make every effort to troubleshoot. However, support is limited once all viable solutions have been exhausted. At that point, we recommend considering an upgrade to a more current model, as these legacy devices are no longer backed by the manufacturer.
Citizen
- Citizen CT-S310ii
Star
- Star TSP 650ii
- Star TSP 100 ❌
- Star TSP 650 ❌
Epson
- Epson TM-T20 ❌
Purchasing a new receipt printer
- If your receipt printer is more than five years old—or approaching that age—we strongly recommend considering a replacement to prevent potential end-of-life issues and ensure continued software compatibility. We also advise replacement for printers that exhibit ongoing or recurring issues.
- If you're looking to purchase a new receipt printer and are based in the United States, our hardware partner, Shop POS Portal, is a good resource.
- Don't forget to order thermal receipt paper for use with your receipt printer.
- If you order a secondhand receipt printer you run the risk of receiving a device that has had custom code loaded onto it. This is not something SimpleConsign can fix and it may cause a supported printer model to become incompatible.
No access to supported receipt printing
- If you're in a pinch and don't have immediate access to a supported receipt printer, you can use a standard desktop printer to print full page receipts or email receipts to customers with an email on file.