SimplePay - Integrated Payment Processing Setup

Overview

SimplePay is SimpleConsign's fully-integrated payment processing solution. For more information on the benefits of this integration, please refer to our SimplePay page.

If you're an existing customer interested in integrating SimplePay, please contact our support team. We'll facilitate the beginning of this process by connecting you with our SimplePay partners.

EMV Terminal Setup

Upon receiving your EMV terminal from SimplePay, please refer to the setup guides located at the end of this article for device-specific instructions.

If you are integrating additional devices into an existing setup (e.g., Fortis/Zeamster or Fiserv/CardConnect) and your device is not listed, kindly contact your payment processor for further assistance.

Hardware Installation Meeting for New Customers

New customers will have a Hardware Installation Meeting scheduled during the transition from sales to the onboarding team. In this meeting, a Technical Support Specialist will ensure your SimplePay account credentials are properly loaded onto the device and guide you through the next steps of the setup process. The credentials step must be completed by SimpleConsign and cannot be performed by end-users.

If you're a new customer and do not have a Hardware Installation Meeting scheduled, please contact your Onboarding Specialist or reach out to our support team.

Mapping EMV Devices to Workstations

To associate an EMV device with a workstation in SimpleConsign:

1. Navigate to the Back Office section of the software.

2. Click on Settings, then select EMV.

3. Choose the location you're configuring.

4. Click Find New EMV Devices. Assign a recognizable name to each device for easy identification, especially when managing multiple devices.

5. Click Save and Exit.

6. On the computer designated for the device, access the appropriate Terminal within SimpleConsign.

7. Go to the Admin tab on the far right. From the dropdown menu, select the EMV device to associate with this workstation.

8. Conduct a test transaction to verify proper functionality.

SimplePay Support

If you encounter issues with SimplePay:

• First, check the SimplePay Status Page for any known outages.

• If no outages are reported, contact SimplePay Support for assistance with:

  • Funding issues

  • Bank account changes

  • PCI compliance guidance

  • Terminal problems

  • CardPointe portal support

  • Statement inquiries

  • EMV-related issues

Contact SimplePay Support:

• Phone: 888-249-0445

• Email: simplepay@simpleconsign.com

Additional Resources

• Creating a SimplePay Account

• Accessing the Virtual Terminal and Reporting

• Submitting a Support Ticket

Troubleshooting

For assistance with integrated processing issues, refer to our Troubleshooting Guide.

EMV Terminal Guides