SimplePay Overview
SimplePay is SimpleConsign's fully-integrated payment processing solution. If you'd like to learn more about the benefits of using this integration, please view our SimplePay page.
If you're an existing customer and are interested in the integration please reach out to our support team and we'll help begin that process by getting you in touch with our partners at SimplePay.
EMV Setup
Once you've received your EMV terminal from SimplePay, you'll need to set it up. Please follow the guides at the bottom of this article for assistance.
If you're adding additional devices to a pre-existing integration (Fortis/Zeamster/CardConnect) and your device is not listed below, please reach out to your processor for assistance.
Credentials
Once you've set up your EMV device and confirmed that it's online, reach out to our support team. We'll make sure the credentials your your SimplePay account are loaded onto the device.
Mapping EMV Devices to Workstations
To add an EMV device to SimpleConsign, please follow the instructions below:
1. Navigate to the Back Office side of the software.
2. Click Settings and then EMV.
3. Select the location you're setting up.
4. Click Find New EMV Devices. You'll want to make sure to name the EMV so that you can easily identify it. This is especially handy when you have multiple EMV devices.
5. Click Save and Exit.
6. On the computer you wish to associate with each device, navigate to the appropriate Terminal within SimpleConsign.
7. Navigate to the Admin tab on the far right. You'll see a drop down to select device, choose which EMV device should be associated with this computer station.
8. Run a test transaction to make sure everything is working correctly.
SimplePay Support
If you're experiencing issues with SimplePay, the first place to check is the status page. If SimplePAy is not experiencing any status downtime, the next step would be to reach out to SimplePay Support. Their team can help with the following inquiries:
- Funding Issues
- Bank Changes
- PCI Compliance Assistance
- Terminal issues
- CardPointe Portal Support
- Statement Questions
- EMV issues
SimplePay support can be reached using the following methods:
- Phone: 888-249-0445
- Email: simplepay@simpleconsign.com
Addtional SimplePay Merchant Resources
- How to create an account
- How to access the virtual terminal and reporting
- How to create a support ticket