Troubleshooting Item Sync Issues with Shopify

If an item is not syncing to Shopify, please review the following steps before contacting Customer Support:

Single Item Not Syncing

1. Image Requirement

   • Ensure the item has a photo. By default, an image is required for the item to sync with Shopify.

   • Note: Only SimpleConsign Customer Support can override this setting.

2. Item Status Check

   • The item must be in an Active status (see Inventory Statuses for more details).

   • Items marked as Expired or Converted will not publish to Shopify unless configured otherwise.

   • To change which statuses are synced, submit a Support Ticket.

3. SKU-Specific Issue

   • If only one item is affected after confirming the above steps, submit a Support Ticket with the SKU for further investigation via system logs.

Inventory Family Items Not Syncing

1. Reset Family Sync

   • Go to the Actions tab of the family.

   • Click “Remove from eCommerce” for all items in the family (see Inventory Item Families for more details).

   • Wait for the items to be fully removed from Shopify.

   • Click “Add to eCommerce” again to re-upload all family items together.

   • Why? Shopify requires all variants/options (family items) to be submitted at once.

2. Shadow/Duplicate Items

   • If a single family item still doesn’t sync:

     • Create a custom inventory report using the follow criteria:

       •  Base: Inventory

       • Fields: Item Name, SKU, Brand, Color, Size

See Custom Reports Overview for more details.

This helps detect duplicates or misnamed items with identical option sets — a common cause of sync failures.