1. SimpleConsign
  2. Inventory Management
  3. Shopify Integration

Shopify FAQs

Updated
Have more questions? Submit a request

What is the maximum image size I can upload to Shopify through SimpleConsign?

Images uploaded through the SimpleConsign browser interface must be 5 MB or smaller. Accepted file formats are .JPG and .PNG only. If your images exceed 5 MB, you can upload them using the Photo App, which is designed for larger files.

How do I upload product images and updates to Shopify?

All product updates - including images, descriptions, tags, and pricing - must be made directly within SimpleConsign, which acts as the source of truth for your Shopify store.

⚠️ Important: Changes made directly in Shopify (such as editing descriptions or prices) will be overwritten during the nightly sync to maintain consistency with SimpleConsign.

Image Upload Options:

Who can help with theme customization or SEO for my Shopify store?

We recommend these trusted partners for Shopify theme customization, SEO, and digital marketing support:

Monkeys in Hats

Green Country Design

Does SimpleConsign support live selling on Shopify?

Yes! We recommend Loyal Shops / ReplySold, which integrates live selling with your Shopify store.

Why don't my online sales appear as transactions in SimpleConsign?

Online sales from Shopify sync into SimpleConsign through the Online Sales Report, not as in-store transactions. Here's how it works:

✔ Sales data, including taxes, syncs from Shopify to SimpleConsign.
✔ Consignors are automatically credited for online sales.
✔ Inventory remains synchronized.
✔ The Shopify order number appears in the item's history tab within SimpleConsign.

💡 Note: Online sales only appear in the Online Sales Report. They do not display in your SimpleConsign in-store Sales Report.

How do discounts transfer from SimpleConsign to Shopify?

Immediate Changes:

  • Manual price changes sync to Shopify within approximately 15 seconds.

Nightly Bulk Sync:

  • Date Discounts, Tag Color Discounts, and Category Discounts sync during the nightly bulk update at local midnight.

Compare at Price & MSRP:

  • To use Shopify's Compare at Price, request the "Ignore MSRP" field mapping from SimpleConsign Support.

  • By default:

    • If MSRP exceeds retail price, Shopify displays the item as "On Sale", if your theme supports this.

    • With "Ignore MSRP" unchecked, MSRP populates Shopify's Compare at Price, creating a sale appearance.

How do I activate inventory to connect with Shopify?

Newly connected Shopify stores do not automatically list all inventory. To publish items:

  1. In SimpleConsign's Back Office, enable the option to automatically set the eCommerce flag when images are added.

  2. Use the Photo App or the AI-Automated Item Entry tool to add images and item details efficiently.

  3. For manual updates:

Requirements to appear on Shopify:

  • Item must have at least one image.

  • Item status must be Active.

Screenshot 2025-05-19 at 3.40.20 PM.png

How do I set up in-store pickup for Shopify orders?

In-store pickup is configured directly in Shopify, not through SimpleConsign:

Shopify's In-Store Pickup Setup Guide

How do I grant Shopify Partner Access to SimpleConsign Support?

To assist with technical setup, SimpleConsign Support will send a collaborator access request:

  1. Log in to Shopify Admin.

  2. Click the bell icon (top right).

  3. Locate the pending request from SimpleConsign.

  4. Click Accept Request.

  5. Inform your support agent once approved.

Does SimpleConsign integrate with Shopify POS?

No. SimpleConsign's Shopify integration applies only to Shopify's online platform. We do not integrate with Shopify POS at this time.

Articles in this section

Was this article helpful?
1 out of 1 found this helpful