How to find your EDNA version
While you're signed in to SimpleConsign:
- Click Printers in the top right corner of the screen.
- Click EDNA Printers.
- Look for EDNA Host v. followed by a number, for example EDNA Host v.0.9.9.14. That number is your EDNA version.
Newest version: The newest Mac version is 0.9.9.15.
Don't see an EDNA Host version? The version only appears when EDNA is running and connected. Make sure you've opened SimpleConsign in Google Chrome or Mozilla Firefox, then restart your computer. If the version still doesn't appear, contact us and we'll help.
How to find which browser you're using (and its version)
Your web browser is the app you use to open SimpleConsign, such as Google Chrome, Microsoft Edge, Mozilla Firefox, or Safari. If you're not sure which one you have open, look at the app name next to the Apple menu at the top left of your screen. We recommend using Google Chrome or Mozilla Firefox with SimpleConsign.
To see the browser's version number:
- Google Chrome: Click the three dots (⋮) in the top right corner, then select Help > About Google Chrome.
- Microsoft Edge: Click the three dots (…) in the top right corner, then select Help and feedback > About Microsoft Edge.
- Mozilla Firefox: Click the menu button (☰) in the top right corner, then select Help > About Firefox.
- Safari (Mac only): Click Safari in the menu bar at the top left of your screen, then select About Safari.
Troubleshooting steps
1. Check your operating system, you should be on a supported OS from Mac. Please refer to this End of Life - Mac article if you're unsure.
2. Check that the user you're logged on as is an Admin user and that the account is a 501 account.
3. Click on the Finder, click Applications, click Utilities, then click Terminal: type into the terminal "id -u". The number displayed should be 501.
EDNA needs to be installed on the 501 user's account, if you are getting 502+ that means you are not the original Admin. If the 501 user exists swap to that account. If the 501 user has been deleted you will have to contact Apple support.
4. Check the permissions on EDNA. Right-click EDNA (Go to the Finder click Applications) and click 'Get Info'.
Applications should be listed in alphabetical order
5. Make sure Read & Write is set under the Sharing & Permissions section.
6. You may have to click the lock to change permissions.