Check your operating system, you should be on either Windows 10 or Windows 11
If you have already installed EDNA, what error message are you getting when you click on Printers > EDNA Printers?
How to find your EDNA version
While you're signed in to SimpleConsign:
- Click Printers in the top right corner of the screen.
- Click EDNA Printers.
- Look for EDNA Host v. followed by a number, for example EDNA Host v.0.9.9.14. That number is your EDNA version.
Newest version: The newest Windows version is 0.9.9.14.
Don't see an EDNA Host version? The version only appears when EDNA is running and connected. Make sure you've opened SimpleConsign in Google Chrome or Mozilla Firefox, then restart your computer. If the version still doesn't appear, contact us and we'll help.
How to find which browser you're using (and its version)
Your web browser is the app you use to open SimpleConsign, such as Google Chrome, Microsoft Edge, Mozilla Firefox. If you're not sure which one you have open, hover over its icon in the taskbar at the bottom of your screen. We recommend using Google Chrome or Mozilla Firefox with SimpleConsign.
To see the browser's version number:
- Google Chrome: Click the three dots (⋮) in the top right corner, then select Help > About Google Chrome.
- Microsoft Edge: Click the three dots (…) in the top right corner, then select Help and feedback > About Microsoft Edge.
- Mozilla Firefox: Click the menu button (☰) in the top right corner, then select Help > About Firefox.
Common EDNA error messages
1. Not Connected to EDNA
The print service has stopped for some reason, reboot your computer or EDNA is not running or is frozen and hasn't restarted itself.
Open task manager and right click to restart the EDNA service. You may have to click more details on the bottom lefthand corner of the window to see the services tab. You can also just restart the computer (this will restart EDNA of course).
(Running) - is what you want to see in the Task Manager, Services window.
If you're using Google Chrome, you may also want to review your browser security settings.
On October 28, 2025, Google released Chrome version 142, which introduced a new security setting titled "Local Network Access" under Privacy & Security. When this setting is not enabled, the SimpleConsign software may not be able to communicate with EDNA, preventing us from sending information to your printers.
As a result, you may encounter a persistent "Not Connected to EDNA" message, with ongoing but unsuccessful connection attempts.
To resolve this issue, please watch the tutorial video or follow the detailed instructions provided in the following help center article:
Issue: No Connection to EDNA After Google Chrome Update
2. No Supported Printers Found
The print service is running but doesn't see your printers. Power cycle your printers (leaving them off for 10 seconds or so then turning them back on), see if they pop up as being recognized where you add the Add Printer button. Changing USB port(s) that they are plugged into may also make the printer appear if it's not.