Overview
If you are experiencing connectivity issues with EDNA while using Google Chrome, the cause may be related to a recent browser update. On October 28, 2025, Google released Chrome version 142, which introduced a new security setting titled "Local Network Access" under Privacy & Security. When this setting is not enabled, the SimpleConsign software may not be able to communicate with EDNA, preventing us from sending information to your printers.
To resolve this issue, view the tutorial video or follow the step-by-step instructions below for guidance.
Tutorial Video
Instructions
Step 1: Respond to the Chrome Permission Prompt
When accessing SimpleConsign, Chrome may prompt you to allow access to your local network. You will see a message that states, "user.traxia.com wants to look for and connect to any device on your local network."
- If you see this prompt, click Allow.
Step 2: Open Chrome Site Settings
Click the ⋮ (three dots) in the upper-right corner of Chrome and select Settings.
In the left-hand sidebar, click Privacy and security.
Select Site settings.
- Click on user.traxia.com.
- Scroll down to the bottom of this list.
-
Select the drop down for Local network access and choose Allow.
Alternatives
If you're still experiencing issues in Chrome:
Try accessing SimpleConsign using an alternate browser such as Mozilla Firefox or Microsoft Edge.
Reach out to Customer Support, stating you would like someone to walk you through EDNA troubleshooting, and an agent will assist you as soon as possible