In SimpleConsign, internal email addresses are used for essential system functions, including account communication, billing, and user access. This article provides a detailed explanation of where these internal email addresses appear within the system and instructions on how to update them.
⚠️ Important Note: This guide only applies to internal email addresses used by your business and staff. It does not cover customer or consignor email addresses.
Additionally, you must have Admin access to make these changes. Editing the billing email address specifically requires Primary User access.
1. Company Email Address
The company email address is the primary contact email associated with your business. This email is printed on customer receipts and represents your company's public-facing email.
To locate the company email address, navigate to Settings in the upper right-hand corner and then select Company. Once there, you will see the current company email address listed in the "Email" field.
To update this email address, simply replace the existing address in the "Email" field with the new one you wish to use. After making this change, click the Save and Exit button to apply your update.
2. Location Email Address
The location email address is tied to a specific store location within your SimpleConsign account. This email may appear on receipts and is often used to distinguish communication for multi-location businesses.
To find the location email address, navigate to Settings in the upper right-hand corner and then select Locations. You will see a list of all store locations configured in your system.
On the location details screen, you will see an "Email" field. Enter the updated email address in this field. After entering the new email,, click the Save and Exit button to apply your update.
3. User Email Address
Every user who has access to SimpleConsign must have an email address associated with their account. This email serves as part of the user's login credentials.
To locate and update a user email address, navigate to Settings in the upper right-hand corner and select Users. You will see a list of all users with access to your system. Find the user whose email address you wish to update and double-click on their account.
On the user profile screen, you will see an "Email" field. Enter the updated email address in this field. Once the new email is entered, click Save to apply the changes.
4. Billing Email Address
The billing email address is used to receive all billing-related communications from SimpleConsign, including invoices and account notices. It is critical that this email address remains accurate to ensure your store receives all important billing information.
To view or update the billing email address, go to the SimpleConsign Admin menu in the far-right corner and click Manage Billing > Account Information . Click on the account to access the account details.
To make a change, enter the new billing email address in this field. Once changed, click Update to confirm the changes.